We are completely dedicated to total customer satisfaction, and most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of service and support for our products, to maintain and develop our customer base.

If you have any questions regarding our service or suggestions for improving it or our products you can call the Customer Services department free on 0845 058 4141 during normal office hours.

How to Complain

If you feel you have a complaint then please contact our Customer Services department by emailing support@selectlighting.co.uk or by telephoning us on 0845 058 4141. Alternatively you can write to us at:

WASHINGTON LIGHTING CENTRE
9 Donkin Road
Armstrong Industrial Estate
Washington
Tyne & Wear NE37 1PF

You will be informed within 3 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.

Terms and Conditions

Product Catalogue

• All of our products confirm to British and European standards and are manufactured by vetted sources in accordance with current legislation at the time of purchase.
• Dimensions, wattages, descriptions and finishes are given as a guide only and do not constitute a legally binding contract.
• Some lights are sold complete with lamps and these fittings are clearly identified within the description of the fitting.

Shipping

• For accurate pricing, the shipping cost will be calculated and displayed automatically when you select the appropriate country after placing an item into your basket, but for an estimated P&P cost based on total order cost:

• Zone A - England and Wales
• £25 and Under: £3.95|Over £25 and Under £75: £6.95 | Over £75: FREE
• Zone B - Scottish Mainland
• £25 and Under: £3.95|Over £25 and Under £75: £6.95 | Over £75: FREE
• Zone C - Scottish Highlands and Northern Ireland
• £25 and Under: £3.95|Over £25 and Under £75: £16.95 | Over £75: £6.95
• Zone D - Isle of Man, Channel Islands and Scottish Isles
• £75 and Under: £26.95 | Over £75: £16.95
• International delivery prices are available upon request.
• £3.95 P&P items are sent via Royal Mail
• All other items are sent via courier
• Some items are free delivery regardless of order total - this is clearly marked on the product information.
• Typically we dispatch within 5 days of receipt of order, though this timeframe depends upon the products availability.
• If we know dispatch will be over 5 days, will contact you to inform you of the availability and expected delivery times.
• We will only take payment on the day of the dispatch of your goods.

International Shipping

• We are happy to ship to international addresses - shipping costs for international orders are calculated based on size, weight and location and as such we are unable to estimate costs at checkout. Once your order has been made, we will contact you with the final shipping quotation before we proceed with your order.

Faulty Goods

• PLEASE CHECK YOUR ITEMS UPON RECEIPT. You must notify us of any damage, fault or shortage within 7 days of receipt - we will not accept responsibility after this period.
• You will have the option to have your goods replaced or exchanged providing that the above condition is met.
• We will not be liable for any additional costs incurred due to faulty goods.

Warranty

• All of our product catalogues (with the exception of lamps) carry a 1 year return to base warranty.
• In the event of a fault the product will be repaired or replaced, depending on the nature of the fault.
• The warranty applies to electrical components only and is void if deemed that the fitting has been incorrectly fitted or suffered abuse in a manner not intended for the purpose supplied.

Returns Policy

• If you need to return goods for any reason, please contact our customer services department first. They will give you an authorisation number. We will not accept returns without an authorisation number.
• Returned goods must be in their original condition and packaging and suitable for resale.
• You are responsible for the cost of returning goods.
• If the goods are returned due to a fault (see warranty), then we will bear the cost of carriage.
• All products have a 7 day money back guarantee.
• We will consider accepting returns after 7 days subject to a restocking charge of 20%.
• The product must not have been installed or modified, and must be returned in the original packaging (complete with lamps and any other parts).
• All refunds will be authorised following receipt and inspection of goods at our warehouse in Washington. All Refunds will be less any original shipping charges and restocking charges that may be applicable.
• We reserve the right to refuse a refund if the above conditions are not met.

Installing

• We strongly recommend that all products be installed by a qualified electrician.
• All products must be earthed (where necessary) and the mains supply must be isolated prior to installation.
• Please note that an incorrect installation can void your warranty (see warranty).
• Installation accessories such as screws, raw plugs etc are not always supplied with products.
• We do not accept liability for any personal damages such as electrocution or damage due to improper installation.
• Your statutory rights are not affected.

Company Registration Information

Registred Office Address:

Washington Lighting Centre and Home Interiors
9 Donkin Road, Armstrong Industrial Estate
Washington, Tyne and Wear NE37 1PF
UK - England & Wales

Registered in England and Wales No.